We're making some changes to our Shipping Policies.

New Options & Conditions

We've added more shipping options to enhance our level of service, with a few more still to come.

We have also unfortunately had to introduce some exclusions to our Free Shipping rule, read more below.

More options, better service.

Multiple Postage Options

We have always had Australia Post regular & express services available here at Waxit.

While Australia Post provides a fantastic service, we want to add in some different carriers that provide a higher level of service to those who are interested.

Get your items faster.

Improved Delivery Times

We pride ourselves on our ability to process orders as fast as we can, and now we have some new shipping options to further enhance delivery times!

The criteria for free shipping has changed.

Updated Terms and Conditions

Unfortunately we have had to make some changes to our Free Shipping over $150 policy.

Orders will no longer quality for free shipping if:

  • The delivery address is outside of Australia.
  • The delivery address is in Victoria and the total weight of the order exceeds 20kg.
  • The delivery address is outside of Victoria and the total weight of the order exceeds 12kg.
  • The order includes a particularly bulky item such as an Economax Bucket, a Metrovac Vacuum, or a Kranzle pressure washer.

Note: Free Shipping is available through Australia Post's standard service only.
If you have any questions regarding this, please don't hesitate to get in contact with us!

Contact us
Resends
  • If an order is returned to us due to an incorrectly supplied shipping address, an additional postage fee will be issued to have have the order resent.
  • If an order is returned to us because it was not collected after an attempted delivery, an additional postage fee will be issued to have the parcel resent.
  • If an order is returned to us damaged because of transit mishandling, we will cover the cost to have the order resent.
  • If an order is returned because of a shipping issue that was out of your and our control, we will cover the cost to resend the order.

If there are any other issues with your delivery, please contact us as soon as you can so we can work to rectify any issues.