We have always had Australia Post regular & express services available here at Waxit.
While Australia Post provides a fantastic service, our goal is to incorporate different carriers that offer a top-notch service to customers seeking a high level of satisfaction. We pride ourselves on our ability to process orders as fast as we can and we're confident in our carriers' ability to deliver promptly and maintain our high standards.

Typically, orders placed with a total of $150 or more will receive free shipping via Australia Post's standard service.

Orders will not qualify for free shipping if:

• The delivery address is outside of Australia.
• The delivery address is in Victoria and the total weight of the order exceeds 20kg.
• The delivery address is outside of Victoria and the total weight of the order exceeds 12kg.
• The order includes a particularly bulky item such as an Economax Bucket, a Metrovac Vacuum, or a Pressure Washer.
  

If you have any questions regarding this, please feel free to get in contact with us!

Resends are usually an easy process. However, it is important to note the following

• If an order is returned to us due to an incorrectly supplied shipping address, an additional postage fee will be issued to have have the order resent.
• If an order is returned to us because it was not collected after an attempted delivery, an additional postage fee will be issued to have the parcel resent.
• If an order is returned to us damaged because of transit mishandling, we will cover the cost to have the order resent.
• If an order is returned because of a shipping issue that was out of both of our control, we will cover the cost to resend the order.

If there are any other issues with your delivery, please contact us as soon as you can so we can work to rectify any issues.