Shipping

We aim to make shipping simple and transparent. Here's how long things take, where we send to, and what's covered.

Last updated 29 September 2025
Free shippingOrders over $150Conditions apply DispatchWithin 24 business hours3-4 business days in big sales We ship toAustralia & New ZealandMainland, Tasmania and NZ Click & CollectReady in 2-4 hoursBusiness hours, from our warehouse
▲Dangerous goods■ Bulky item See one of these tags on a product? It costs extra to ship.Carriers charge more for batteries, coatings, solvents and big boxes, so these orders don't get free shipping. Why, and which products →
01

Order processing

Once you place an order, our team needs up to 24 business hours to get it ready to go. During peak periods like major sales, this can stretch to 3-4 business days.

Monday to Friday9:00 AM - 3:00 PM
Saturday & SundayClosed
Public holidays (VIC & Federal)Closed

We're also closed for annual stocktakes and over the Christmas and New Year break. We'll let you know about any other rare closures.

02

Delivery times

We ship to mainland Australia, Tasmania and New Zealand. Pick your carrier at checkout. Pick your state below to see how long each one usually takes.

VictoriaBusiness days after dispatch
Australia Post Express 1-4 days
Australia Post Parcel Post 2-5 days
CouriersPlease Road Express 2-4 days
Team Global Express 1-3 days

These are estimates from our carriers. Once an order leaves our warehouse it's in the courier's hands, and delays can happen.

03

Free shipping

Spend $150 or more and we'll ship it free with Australia Post standard.

Free when
  • ✓The order is $150 or more
  • ✓It's going to an Australian address
  • ✓It's under 20kg to VIC, or 12kg anywhere else
Not free when
  • ×It's going to New Zealand
  • ×It's over the weight limit (actual or cubic)
  • ×It has an item tagged:▲Dangerous goods■ Bulky itemWhy?
See every product excluded from free shipping →
04

Dangerous goods & bulky items

▲Dangerous goods
Why?

Lithium batteries, and the solvents in coatings and some cleaners, have to be specially packed and labelled for transport. Carriers charge extra for that.

■ Bulky item
Why?

Carriers charge on the size of the box as well as the weight, so big items like pressure washers and buckets cost more to send.

The exact charge shows at checkout once your address and items are in.

05

Click & Collect

Pick up from67-71 Logistics Street, Keilor Park VIC 3042Get directions →
Normally ready in2-4 business hours
During sales, ready in1 business day
When you collect

You, or someone you nominate, will need to show your order confirmation and order number. We can't hand Click & Collect orders to courier services like Uber Courier.

06

If an order comes back to us

Who pays to resend it depends on why it was returned.

You pay postage to resend
Incorrect addressThe shipping address given at checkout was wrong.
Not collectedThe parcel wasn't picked up from the courier after a delivery attempt.
Change of mind returnsSending something back because you've changed your mind isn't covered.
We cover the full cost
Damaged in transitThe order was returned because it was damaged on the way.
Out of everyone's controlAny other shipping issue that wasn't down to you or us.
Warranty issuesIf an item is faulty under warranty, we cover the postage and send you the replacement.
07

Tracking & delays

Tracking your order

Once the carrier picks up your order from our warehouse, we'll email you a tracking link so you can follow it all the way.

Things that can slow it down

Bad weather, carrier delays and busy periods can all affect delivery. Sometimes the carrier will let you know directly. Thanks for your patience.

Tracking not working, or a big delay?Our team is happy to help.
info@waxit.com.au Contact us