Refund policy

01

General return conditions

You can return items bought from our online store within 14 days of receiving your order.

To be eligible for a return:

• The item must be unopened, unused and in its original, excellent condition.
• Your order details (a copy of the invoice or your order number) must be inside the return parcel. Without them, processing will be delayed.

Items that don't meet these conditions won't be accepted and will be sent back to you at your cost.

02

How refunds work

1. Inspection. Once your return arrives and we've inspected it, we'll email you to confirm we have it.
2. Approval. We'll let you know if your refund is approved or rejected, based on the item's condition.
3. Refund issued. Approved refunds go back to your original payment method (e.g. credit card). Allow some time for your bank or card company to process it.

03

Late or missing refunds

If your refund was approved but hasn't shown up yet:

1. Check your bank account or card statement again.
2. Contact your card company. There's often a processing period before a refund is posted.
3. Contact your bank to check their posting times.

Still nothing? Email us at info@waxit.com.au.

04

Faulty or damaged items

We'll replace items that are faulty, damaged in transit, or don't match the product description at the time of purchase.

To swap for the same item, email info@waxit.com.au and send the item to our return address below.

Report an order issue ›

05

Return shipping

Unless we tell you otherwise (for example, a faulty item), you pay the shipping cost to send an item back. Original shipping costs aren't refundable.

For items over $75, we strongly recommend a tracked service or shipping insurance. We can't guarantee we'll receive your return and aren't responsible for items lost in transit.