ARXP BOX5 Warranty

Waxit warrants the Annovi Reverberi ARXP BOX5 pressure washer against defects in materials and workmanship for 3 years from the date of purchase, when used for domestic purposes only. This applies to products bought new in Australia directly from Waxit, and is in addition to your rights under the Australian Consumer Law.

3-YearMain unit warranty
1-YearAccessory warranty
DomesticHome use only
01

3-Year Warranty

If a covered part fails because of a defect in materials or workmanship during the warranty period, Waxit will, at its option, repair the product, replace the faulty part, or replace the product.

PartWarranty period (domestic use)
Main unitPump, motor, frame, wheels, switch, electrical components and internal hoses.3 years from date of purchase
AccessoriesHigh-pressure hose, trigger gun, lance, nozzles, detergent bottle or tank, inlet filter and other supplied attachments.1 year from date of purchase
Repaired or replaced parts are covered for the remainder of the original warranty period only. A repair or replacement does not restart it.
Parts replaced under warranty become the property of Waxit.
We may use refurbished parts of equal quality in repairs.
02

Domestic use only

This warranty does not apply to any product that has been used for commercial use at any time, including use in a car detailing business. Waxit may inspect the product, and consider its condition, wear and running hours, when deciding whether it has been used commercially.

CoveredDomestic useUse by a private owner for personal, household purposes, such as cleaning their own vehicles, driveway, outdoor furniture or home exterior.
Not coveredCommercial useAny use for business, trade, hire or reward, or to earn income. This includes mobile or fixed car detailing businesses, car washes, cleaning contractors, dealerships, fleet maintenance, property maintenance services and equipment hire.
03

1-Year Accessory Warranty

Listed accessories are warranted for 1 year from the date of purchase, when used for domestic purposes. Accessories means the high-pressure hose, trigger gun, lance, nozzles, detergent bottle or tank, inlet filter, and any other attachment supplied with the product.

High-pressure hoseTrigger gunLanceNozzlesDetergent bottle or tankInlet filter
04

What's not covered

Normal Wear & TearIncluding pump seals, valves, O-rings, nozzle wear and worn hoses outside the accessory warranty period.
Frost or FreezingDamage from frost or freezing, including a cracked pump head or manifold.
Running DryRunning the pump without water, with an inadequate water supply, or with the trigger closed for extended periods beyond the unit's bypass design.
Dirty WaterDamage from dirty, sandy or contaminated water, or from a missing or blocked inlet filter.
Scale & CorrosionScale or mineral build-up, or corrosion from incorrect storage.
Hot Water & ChemicalsUse of hot water above the rated inlet temperature, or of acids, solvents or chemicals not suitable for use with the pump.
Electrical DamageElectrical damage from incorrect voltage, power surges, unsuitable extension leads or generators.
Misuse & NeglectAccidental damage, dropping, misuse, neglect, or failure to follow the owner's manual.
Unauthorised RepairsRepairs, modifications or disassembly by anyone other than Waxit or a Waxit-authorised service agent.
Non-Genuine PartsUse of non-genuine replacement parts or accessories.
Cosmetic DamageCosmetic damage that does not affect operation.
Freight & Call-OutsFreight, travel or call-out costs, except as set out under How to make a claim.
05

Your responsibilities

To keep this warranty valid, you need to:

Use, maintain and store the product as set out in the owner's manual.
Connect to a clean water supply with adequate flow and pressure, and keep the inlet filter in place and clean.
Drain all water and store the product out of freezing conditions.
Plug directly into a correctly rated power outlet, or use only a suitable extension lead as described in the manual.
Keep your original proof of purchase.
06

How to make a claim

1
Stop using itStop using the product as soon as you notice a fault.
2
Get in touchContact us within the warranty period. Include your name, contact details, proof of purchase, the product's serial number, a description of the fault, and photos or a short video if possible.
3
We assess itWe'll assess your claim and tell you how to return the product to Waxit or a Waxit-authorised service agent.
4
Claim acceptedWaxit will repair or replace the product and cover the cost of parts, labour and return freight to you.
5
Claim not acceptedFor example, if the fault is excluded or the product has been used commercially, we'll explain why and provide a quote for repair. Freight and any inspection fee are then payable by you.

You're responsible for the cost of sending the product to us or our service agent unless we agree otherwise in writing. Products should be returned clean, drained of water and chemicals, and with all accessories relevant to the fault.

Having an issue?Get in touch and we'll sort itSend your proof of purchase, serial number, what's happening, and photos or a short video if you can.
info@waxit.com.auContact us
07

Definitions

Domestic useUse by a private owner for personal, household purposes, such as cleaning their own vehicles, driveway, outdoor furniture or home exterior.
Commercial useAny use for business, trade, hire or reward, or to earn income. This includes, without limitation, mobile or fixed car detailing businesses, car washes, cleaning contractors, dealerships, fleet maintenance, property maintenance services and equipment hire.
Main unitThe pump, motor, frame, wheels, switch, electrical components and internal hoses of the pressure washer.
AccessoriesThe high-pressure hose, trigger gun, lance, nozzles, detergent bottle or tank, inlet filter, and any other attachment supplied with the product.
Date of purchaseThe date shown on your original invoice or receipt.
08

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.