Warranties

Our warranties cover defects in materials and workmanship from the date of purchase, as long as the machine has been used as intended. If a covered part fails, we will repair it, replace the part or replace the machine.

They don't cover:

• Misuse, neglect or not following the owner's manual
• Accidents, dropping, frost, power surges or harsh conditions
• Repairs or modifications by anyone other than Waxit or our service agents
• Normal wear and tear, like cords, seals, brushes and backing plates

Usually, yes. Once we've assessed your claim we'll tell you how to send it to us or to one of our authorised service agents.

Please send it clean, drained of water and chemicals, and with any accessories related to the fault.

You cover the cost of sending the machine to us, unless we've agreed otherwise. If your claim is accepted, we cover the parts, labour and freight back to you.

If the fault isn't covered, we'll explain why and give you a quote for the repair.

It depends on the machine:

• ARXP BOX5: domestic use only. Any business or paid use is not covered.
• Annovi Reverberi: each model is covered for the use it is built for, from Enthusiast+ to PRO Plus.
• ShineMate: cover depends on the machine and whether you are an enthusiast or a professional, up to 36 months.

Each brand's warranty page has the full details.

No. Repaired or replaced parts are covered for whatever is left of the original warranty period.

For ShineMate machines, if a warrantable issue can't be fixed within 3 business days of inspection, we'll replace it.